What if my credit card gets lost or stolen?
If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-800-556-5678. We will cancel your card and send you a new one. This number is also printed on your monthly statements.

What if there are unauthorized charges on my stolen card?
If your card is stolen, you may not be liable for these charges. If you suspect your card has been stolen you should call us right away at 1-800-556-5678.

What if I want to dispute a charge on my statement?
If you have a problem with the quality of property or services that you have purchased with your Bank of Stockton, Modesto, Turlock or Elk Grove Commerce Bank credit card, and you have tried in good faith to correct the problem with the merchant, click on the transaction description on the transaction history page and follow the dispute screens to complete your dispute. Or you may call us at (800) 447-3248 or e-mail us at . This email address is applicable for Bank of Stockton, Modesto, Turlock or Elk Grove Commerce Bank credit card customers.

Where do I send my payments?
Please send Bank of Stockton, Modesto, Turlock or Elk Grove Commerce Bank credit card payments via regular mail to:

Card Service Center
P.O. Box 569091
Dallas, TX. 75356-9091

Please include your credit card account number on your check.

What is Credit Card Services?
Credit Card Services provides an easy and secure way to view your Bank of Stockton, Modesto, Turlock or Elk Grove Commerce Bank credit card account information online. With this service you can view your account summary and transaction information from the convenience of your desktop.

What information is needed to use Credit Card Services?
To use Credit Card Services, click on the "Sign In" button located at the top of the page. You will be asked to provide certain security information. This information helps us to authenticate you and to provide you with the correct account information.

How much does it cost to view my transaction activity online?
Credit Card Services is a free service provided to you as a benefit of your Bank of Stockton, Modesto, Turlock or Elk Grove Commerce Bank Credit Card.

What account information can I see on Credit Card Services?
Credit Card Services includes account summary information and your monthly transaction activity for the current and two previous billing cycles. For your convenience, you can also view your transaction activity since your latest paper statement was issued through the mail.

I share an account with another person and we have the same account number. Do each of us need our own Credit Card Services User ID and Password?
Each account number is set up to have only one User ID and Password. If you share an account with someone, you will need to use the same User ID and Password.

Who do I contact if I have an issue with an item within my online transaction activity?
If you have questions about charges to your account, transactions on your account or any other account information displayed on this Web site, please call (800) 447-3248. This number is also available after you sign in.

If I use this service, will I still get a paper statement in the mail?
Yes. Use of this service will not have any effect on whether or not you receive a paper statement.

What security measures does Credit Card Services use?
We use advanced encryption techniques, including Secure Socket Layer technology, to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information.

Can anyone other than the cardholder view statement information?
The information requested on the Sign In page is designed so that all cardholders can enter the site and view their own account information. For quality assurance, customer service or account maintenance purposes, Bank of Stockton and its employees and agents may also access your account information through this Web site.

We do not tolerate fraud, and reserve the right to take all reasonable measures to detect and prevent it. For security purposes, we may view, monitor, and record activity on this Web site without notice or permission from you.

Any discrepancies or disputes regarding the accuracy of your account summary or detail must be addressed directly with the Bank of Stockton or its Divisions, Modesto, Turlock or Elk Grove Commerce Banks.